Under a long-term contract, Nokia Siemens Networks will deliver maintenance services for Juniper Networks E-, M- and T-series routers in the IP backbone and broadband access network of Deutsche Telekom in Germany

With a service package optimally targeted to the demands of Deutsche Telekom, Nokia Siemens Networks ensures that network incidents are avoided or quickly resolved. The network is monitored around the clock by dedicated service specialists at the Nokia Siemens Network Care Center. Among the services included are ticket handling, incident processing and troubleshooting, software maintenance and service and the exchange and repair of defective network components. Maintenance of Deutsche Telekom’s test-lab equipment is also included in the service contract.

Nokia Siemens Networks’ maintenance services offer T-Com important advantages. In addition to a significant reduction in operating costs (OPEX), operational advantages are realized through processes and arrangements designed specifically for T-Com. The current and planned network expansions are considerably bolstered through service level agreements and create new ways to further improve network quality. Nokia Siemens Networks is a Juniper Networks Global Support Partner, the highest accreditation level possible for offering maintenance services on Juniper equipment.

“We are pleased with the confidence Deutsche Telekom has in us – after supplying the system technology – to now also entrust us with the maintenance of the Juniper network components,� said Christoph Caselitz, Chief Market Operations Officer at Nokia Siemens Networks Services. “Our references and our portfolio speak for themselves, laying the groundwork for securing a world-leading customer such as Deutsche Telekom.\"

“Based on the long-standing relationship and good quality of services, it was a logical step for us to now outsource maintenance to Nokia Siemens Networks as well, said Ulrich Schwaer, head of the technical centre network management from T-Com. “This is a business-critical area for Deutsche Telekom so it was essential for us to go with a trusted partner who would deliver the quality of service we need.�

With over 20,000 service specialists, Nokia Siemens Networks is one of the largest and most experienced communications service companies for telecommunications operators worldwide. In the Care Group alone, some 650,000 repairs are serviced and 250,000 error messages handled annually. Some 300 fixed network and 200 mobile operators worldwide depend on the company’s services, which – in a complex and convergent IP and IT world – depend increasingly on external support. A recent Gartner Group report estimates that the market for telecommunications services is growing at more than 8 percent a year.